Returns

If your HOADIN product does not meet your satisfaction, please contact us within 10 days of receipt to receive a Return Merchandise Authorization (RMA) number and shipping label. We accept returns if the product has been unused and unworn and received within 20 days of RMA issue.   *Gift cards are not refundable.*

Please let us know the reason you are unsatisfied. Your feedback is extremely helpful!

How to return a product:

1.)  Print your RMA # on your packing slip and return with the item. 

2.)  Carefully repackage item with all tags, packing slip and Hoadin muslin bag or any other original packaging.

3.)  Cover or remove original mailing address labels or carrier barcodes from the package, if any.

Please allow 10 days from the time we receive your return for it to be processed. You will receive a confirmation email once processing is completed. You will be refunded the amount paid for the returned product and any applicable taxes.

Does your product just need a repair? Learn about our free repairs.

Size Chart

Collars   
When measuring the length around dog's neck, make sure it is loose enough to be comfortable (at least 2 finger widths between neck and collar), but not too loose to be pulled over his or her head.  Round up to the closest 1/2 inch (1 cm).
 
 

Collar Size

Collar Width inches

Neck Size (around) inches

   Collar Width      cm

Neck Size (around) cm

X-Small

5/8

Up to 10

1.6

Up to 25

Small

5/8

9 to 13

1.6

23 to 33

Medium

3/4

12 to 17

1.9

31 to 42

Large 

1

15 to 21

2.6

38 to 53

X-Large

1

18 to 25

2.6

46 to 66

 
Harnesses 
Measure around your dog's chest about 2 inches (5 cm)  behind his/her front legs.  Make sure it is loose enough to be comfortable. Round up to the closest 1/2 inch (1 cm).
   
 

Harness Size

Harness Width inches

Chest Size Around (behind front legs) inches

Harness Width  cm

Chest Size Around (behind front legs) cm

X-Small

5/8

13 to 16

1.6

33 to 40

Small

5/8

16 to 20

1.6

41 to 50

Medium

3/4

20 to 25

1.9

51 to 63

Large

1

25 to 33

2.6

64 to 83

 
Bandanas:
  

Bandana Size

Neck Size (around) inches

Top to Tip Length inches

Neck Size (around) cm

Top to Tip Length cm

Small

up to 14

9

up to 35

23

Medium

up to 17

11

up to 43

28

Large

up to 20

13

up to 51

33


* Please 
let us know if your dog's size is smaller or larger than our sizes accommodate. We want to do our best to provide product sizes for all dogs.